The Invisible Dynamic Destroying Your Culture & Company
And why your best people are planning their exit!
A 3.5-Hour Virtual Workshop for Leaders Who Know Something Is Broken
Tuesday, March 17, 2026 | 8:30 AM - 12:00 PM
Call To Action
Early Bird Gets $100 OFF!
See Why Leaders Are Calling This Training "Transformational":
I thought I was a good leader because I cared about my people. This workshop showed me how I was actually creating the dependency I was trying to eliminate. The distinction between empathy and sympathy alone changed everything. Within 30 days, my team started solving their own problems instead of bringing everything to me."
- John Tangley, COO
I've been to every leadership training out there. This is the only one that taught me why people behave the way they do. Understanding the brain science behind triggered reactions changed how I give feedback, how I handle conflict, and how I build my team."
- Rena Russo, VP of Engineering.
I thought our culture was beyond repair. Good people were leaving. Toxicity was spreading. Heather helped us see what we couldn't see and gave us a roadmap to actually fix it. This workshop was the turning point.
- Paul S.
Your Company Is Bleeding From a Thousand Invisible Cuts
You've read Brené Brown, Simon Sinek, Kim Scott, and it still feels like nothing is changing.
Those books are brilliant. This workshop shows you HOW to actually implement the concepts without creating the unintended consequences most leaders experience.
You'll learn why "vulnerability" sometimes creates oversharing, why "radical candor" triggers defensiveness, and what to do instead.
You feel it every day. The tension in meetings. The hushed conversations that stop when you walk by. The exhaustion on your best people's faces. An invisible force is running your company, and the damage is all too real.
This isn't just "bad culture." This is a pattern of dysfunction that shows up as:
- Epidemic Burnout: Your top performers, leaders, and HR are all heading for the door, exhausted from carrying the emotional weight.
- A Bleeding Bottom Line: Dysfunction is secretly costing you hundreds of thousands in lost productivity, stalled projects, and bad decisions.
- Decision Paralysis: Critical projects stall because everyone is waiting for someone else to make the call, fearing blame.
- Rampant Gossip: Toxic narratives spread like wildfire, eroding trust while leaders feel powerless to stop it.
- Crippling Turnover: Your best people are leaving, fed up with navigating the emotional minefield.
- Emotional Meltdowns: Triggered reactions, not strategy, are running your meetings and derailing progress.
You know something is fundamentally broken. You just can't see what it is.
The Uncomfortable Truth Most Leadership Training Ignores
There's a hidden pattern running your company, and it has nothing to do with bad intentions, lack of effort, or even poor communication.
It's about a company-wide lack of emotional intelligence.
Most people don't understand:
- Why they get triggered and react instead of respond.
- The invisible dynamics that dictate how people interact.
- How their own behavior creates the exact problems they complain about.
So the cycle repeats. Someone gets defensive. Someone shuts down. Someone complains to everyone except the one person who can solve the problem. Trust erodes. Good people burn out. And leadership has no idea how to stop it.
Because you cannot fix a problem you have not been trained to see.
WHY YOU CAN'T FIX THIS ALONE
(And Why Other Trainings Fail)
Here's the problem with most leadership training:
Most leadership training gives you the "what":
Be more empathetic.
Give better feedback.
Build psychological safety.
But it fails to teach you the "why"—the psychological patterns and brain science behind human behavior. Without understanding the root cause, the "how" is useless.
You can't solve emotional ignorance if you don't know:
- What a triggered reaction looks like in real time.
- How the brain processes threat vs. safety.
- The predictable patterns people fall into under stress.
- The exact moments you accidentally reinforce dysfunction.
Most leaders aren't trained in this. I am.
I've spent 20 years dissecting the psychological patterns that create dysfunction in relationships, families, and companies. This workshop isn't corporate fluff. It's the applied science of human dynamics, designed to give you the one thing you're missing: sight.
First, you learn to see the patterns. Then, you learn how to interrupt them.
Call To Action
This isn't corporate fluff.
This is the psychology behind why smart people keep creating the same dysfunction, and how to change it.
What You Will Learn In 3.5 Hours:
This is a deep dive into the mechanics of culture.
Here are the frameworks we'll cover:
Part 1: The Psychological Patterns Running Your Culture
You’ll learn to see the invisible roles people play that create dysfunction, why smart people make toxic decisions, and how well-intentioned empathy becomes disabling.
- Walk Out Understanding: What’s actually happening in your culture, not just the symptoms you see.
PART 2: Why Emotional Reactions Are Running Your Company
Discover how the brain processes threats, the difference between a triggered reaction and a conscious response, and why "just communicate better" is a failed strategy.
- Walk Out Understanding: How to spot a triggered employee in real-time and de-escalate, not amplify, the situation.
Part 3: The Science of Giving Feedback That Doesn't Trigger Defensiveness
Uncover the psychological dynamic that makes people hear criticism, why "softening" feedback often backfires, and a 7-step framework for feedback that the brain can actually process.
- Walk Out Understanding: A proven structure to hold people accountable without triggering a meltdown.
PART 4: The Anatomy of Gossip and Toxicity
Learn the psychology of conflict avoidance, how storytelling poisons a culture, and the real reason people complain to everyone except the person who needs to hear it.
- Walk Out Understanding: How to finally break the cycle of gossip and build a culture of direct, effective communication.
PART 5: What You Can Do (And What You Can't)
Define the limits of what you can fix alone versus what requires expert intervention. We'll separate awareness from implementation and map out what it truly takes to change your culture.
- Walk Out Understanding: A clear, actionable plan for what you can change immediately and how to address the deeper, systemic issues.
What You Will Walk Out With...
⚡ Immediate Awareness
Clarity on what's broken, why it's broken, and what you can do about it starting now.
📊 Culture Assessment
A clear diagnosis of where the dysfunction originates in your team.
🧠 Pattern Recognition Skills
The ability to finally see the invisible dynamics you've been missing.
📗 35-Page Workshop Workbook
Actionable psychological frameworks, not corporate theory.
Who Is This For?
- ✅ CEOs & Founders watching dysfunction kill profitability and morale.
- ✅ Executive Teams tired of having the same circular conversations.
- ✅ HR Leaders burned out from mediating conflicts that never truly resolve.
- ✅ Managers & Team Leads drowning in emotional chaos they weren't trained to handle.
- ✅ Any Leader who knows something is wrong but can't put their finger on it.
This is NOT for:
- ❌ Leaders looking for a quick fix or silver bullet.
- ❌ People who believe "just communicate better" is the answer.
- ❌ Anyone unwilling to examine their own role in the patterns.
Your Investment in a Functional Culture
Think about what your dysfunctional culture is already costing you:
- Turnover: Each departing employee costs $50K-$150K to replace.
- Lost Productivity: Dysfunction drains hundreds of thousands from your bottom line annually.
- Stalled Growth: Opportunities vanish while your team is stuck in decision paralysis.
- Reputation Damage: Word spreads. The best talent won't even apply.
This workshop costs less than the price of one regrettable hire. It gives you the tools to stop the bleeding that costs you millions.
Call To Action
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Choose Your Investment
THE GUARANTEE
100% Risk Free
Attend the full 3.5-hour workshop. Participate. Do the work. If you don't walk out with a crystal-clear understanding of the invisible patterns destroying your culture, simply email me within 24 hours. I will refund 100% of your investment.
"Our HR team was burned out from mediating the same conflicts over and over. Heather showed us we were treating symptoms, not causes. Now we understand the psychological patterns creating the dysfunction, and we finally know how to interrupt them."
- Marie Merrison
"We were hemorrhaging talent and couldn't figure out why. Heather helped us see the invisible patterns we'd been blind to. The gossip, the defensiveness, the stalled decisions — it was all connected. This isn't theory. This is the psychology I wish we learned years ago."
- Robert Jackson
"I can't thank you enough for creating this incredible workshop. I've read every book on Emotional Intelligence. Nothing clicked or worked; I implemented and kept hitting brick walls until my team and I attended your workshop. We are moving forward with your help."
- Carrie Herman & Team
Not sure if the Academy is for you?
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